Position Profile – Application Owner & Support Lead

Position Profile
Application Owner & Support Lead

Term To March 2025

Background

Elections Saskatchewan is an independent, non-partisan agency of the Legislative Assembly charged with the mandate of directing and supervising the administrative and financial conduct of provincial electoral events.

The election cycle is a four-year cycle which involves planning (years one and two), organizing (year three) and delivery and implementation (year four) of a general election.  During this period the volume and breadth of the workload fluctuates as does the number of staff.

Position Summary

Elections Saskatchewan (ESK) is implementing a new election management system, the Saskatchewan Election Management System, or SEMS which be used in the 2024 general election.  SEMS will be used extensively by approximately 200 people located in 61 constituencies in the lead up to the election. In addition, 12,000 temporary election workers and 260 candidates will have the option to access portions of the EMS through two portals.

The Application Owner and Support Lead will be part of the Elections Saskatchewan Election Readiness Team and will become an expert user of SEMS.  This position will be responsible for testing and accepting final changes to the EMS prior to the election.  The position will also lead the development and implementation of an application support plan for the 2024 general election including hiring, training and managing a team of support agents. This position will also support super users and will work with IT resources to ensure production systems are operating effectively and efficiently.

 Key Responsibilities

The Application Owner and Support Lead responsibilities include:

  • Learning all aspects of SEMS.
  • Being proactive in recognizing and efficiently resolving application issues.
  • Testing and accepting changes to SEMS prior to the general election.
  • Assisting with trouble-shooting issues prior, during and post implementation.
  • Creating and/or updating end user documentation.
  • Creating support material and a knowledge base for use by support desk agents.
  • Assist with development of plans for software application training and material for users of various skill levels.
  • Monitor effectiveness of support to provide feedback for improvements.
  • Hiring, training and managing the SEMS support team.

Required Education, Knowledge, Qualifications and Experience

  • Knowledge of supporting and administering complex information systems.
  • Knowledge of testing of information systems.
  • Proven ability to organize and prioritize tasks to meet multiple time-based deliverables as an individual and as a team member.
  • Proficiency in Microsoft Office.
  • Experience with development of end-user support material including user manuals and guides.
  • An ability to quickly obtain subject matter expertise on election processes.
  • Experience providing user support on information systems.
  • Demonstrated ability to organize and prioritize tasks to meet multiple time-based deliverables as an individual and as a team member.
  • Experience working as a business support resource.
  • Experience hiring and training team members.
  • Experience developing processes and managing workload for a team.

Key Competencies

 Adaptability/Flexibility – to deal with changing priorities, workloads, and hour of work.

  • Analysis – to analyze processes and assist in determining training options.
  • Process Development – to assist in the development of processes.
  • Communication – to clearly, concisely, and accurately communicate/collaborate with the team to create processes and documentation.
  • Computers/Technology – to participate in virtual meetings, manage emails, update files, work within documents, and enter data.
  • Coordination – to coordinate activities and work, including assisting with the coordination of testing activities and project deliverables.
  • Interpersonal – to develop and maintain working relationships, listening to others, and being open to ideas.
  • Organization – to prioritize work, balance multiple project workloads, meet deadlines to ensure others have the information required to complete or progress with their work.
  • Leadership – develop and lead a performing team.

 Adherence to Organizational Values

Elections Saskatchewan knows that election management impacts everyone in the province and that it plays an integral role in ensuring the integrity of democratic processes within the province. It is the responsibility of Elections Saskatchewan, and everyone who works at Elections Saskatchewan, to contribute to this larger vision through their work and their actions, both personal and professional.

Elections Saskatchewan, and everyone who works at Elections Saskatchewan, must espouse the following values:

  • Integrity – We administer elections that are reliable, secure, transparent, and accessible.
  • Innovation – We improve and modernize the election system while maintaining the trust of our stakeholders.
  • Impartiality – We are objective and treat stakeholders equitably and fairly.
  • Service – We excel in how we serve stakeholders and colleagues in support of our mission.
  • Dedication – We proudly and professionally administer electoral activities that support our democracy.

Adherence to Policy

Elections Saskatchewan, and everyone who works at Elections Saskatchewan, must adhere to the policies, procedures, and guidelines of Elections Saskatchewan, as well as relevant legislation, public health orders, or any other applicable employment related guidelines.

Elections Saskatchewan employees are required to be non-partisan. Read more at www.elections.sk.ca/workers/non-partisanship.

This is a full time term position until March 2025. Additional/extended hours will be required during certain phases of the election cycle.

This position is classified as an MCP 06.  The salary range is $76,896 to $99,960 annually.

A Criminal Record Check is required.

Interested applicants should email a cover letter and resume to [email protected] by September 8, 2023. Only those invited for an interview will be contacted.